CUSTOMER SATISFACTION SURVEY
The Customer Satisfaction Survey standardizes feedback collection and streamlines survey usage. We use customer satisfaction data to evaluate and improve service delivery.
Why is it important to use surveys?
Customer Satisfaction Surveys allow job seekers to share feedback directly with their service providers
Partners receive feedback from individuals who attend their events and access their services at the American Job Centers.
What are we doing with the data?
The One-Stop Operator team maintains a visual dashboard to show trends in overall satisfaction for the American Job Center Network.
If you would like to receive reports or more information regarding customer satisfaction surveys, email OSO@scalelit.org
Customer Satisfaction Survey
Complete this form to request a customized survey link from the One-Stop Operator. This information will allow us to connect each survey to the correct office and partner so we can visualize the customer satisfaction data in a dashboard.
***We send Onsite Survey and Workshop Survey Data to the appropriate partners monthly. The Onsite Survey includes the question, “Would you be willing to share your story? If yes, you may be contacted to speak about your experience.” Each agency can conduct outreach to individuals who consent to share their stories.